Last updated: January 2025 | Applicable: All users in Bangladesh
This policy describes how we collect, use, and protect your personal information. Please read it in full.
On this page
When registering on the ultrabet platform, we collect your name, email address, phone number, and date of birth. National ID or passport information may also be requested for identity verification purposes. During financial transactions, payment method details such as mobile banking numbers are collected, however full card numbers or PINs are never stored. When you use our platform, your IP address, device type, browser information, and usage patterns are collected automatically. This information is used to improve our service quality and ensure security. We only collect information that is necessary to provide our services and refrain from collecting any excess data.
The information collected is primarily used to manage your account, process transactions, and provide customer support. We analyze your usage patterns to further improve and personalize your platform experience. Where applicable, information is used for age verification and identity confirmation as part of ensuring responsible gaming. Data is analyzed to detect suspicious activity and prevent fraud. With your consent, emails or SMS messages may be sent regarding relevant offers or updates, though you can opt out of these communications at any time. Information may also be used to fulfill legal obligations and meet regulatory requirements.
To protect your data, we use industry-standard SSL encryption and modern security technologies. Sensitive information such as passwords is stored in encrypted form and no staff member can view this data directly. Our servers undergo regular security audits and any vulnerabilities are resolved promptly. Two-Factor Authentication is available to prevent unauthorized access to your account. In the event of a data breach, we will promptly notify affected users and take the necessary steps. However, no method on the internet is 100% secure, so you are also encouraged to remain vigilant about your own account security.
You have the right to view, correct, and request deletion of the information we hold about you. You can update much of your information yourself through your account settings; for more complex requests, please contact our support team. You may opt out of marketing communications at any time, and this will not affect your use of the core service. Even after account closure, some information may be retained for a specified period due to legal obligations. Under the right to data portability, you may request a copy of your data. We will process any request relating to your rights within 30 business days.
If you have any questions, concerns, or complaints about the Privacy Policy, please contact us at: [email protected]. We generally aim to respond within 3 business days. Ensuring your data protection rights is our priority, and we take every complaint seriously. This Privacy Policy is drafted and governed in accordance with applicable laws and regulations of Bangladesh. If any changes are made to the policy, the date at the top of the page will be updated, and you will be notified by email for significant changes. For more details, visit our FAQ page or Terms & Conditions View page.
Your privacy is the top priority at ultrabet. Enjoy Bangladesh's best mobile entertainment experience in a secure environment — register today or visit our FAQ page for any questions.